Software development trends that are bound to dominate in 2024

December 29, 2023


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A: While every industry has long since jumped on the bandwagon for building custom software, some industries in particular have trailblazed in the arena of software development. These are:

1. Gaming and esports: A thriving industry that sees both dedicated gamers as well as niche users, and caters to a limitless array of genres to meet insatiable customer demand.

2. Finance: Banks and other financial institutions have been encouraging self-service in order to reduce customer volumes. Online banking that’s done via mobile apps and websites, as well as self-service kiosks on physical locations, bring in much demand for software development and maintenance.

3. Retail: It isn’t just large department stores that strive to go online; boutiques and small businesses have also been branching out over the web and on mobile, in order to reach their customers directly. This calls for Agile software development, a significant amount of which is done through software outsourcing.
A: Software development contributes to improved CX mainly by giving users more autonomy over their interactions with a business. This means that users can reduce wait times on the phone and directly interact with virtual agents for addressing common queries, thereby helping keep satisfaction rates positive.

Additionally, self-service tools such as cash deposit machines outside banking establishments, or menu kiosks at restaurants, further deliver shortened wait times, thereby keeping customer happiness quotients high.

All this is mrepare UI designs and build code, all of which are constantly monitoade possible through custom software development, where software development teams and businesses work hand-in-hand to understand requirements, pred in order to keep software running smoothly well after release.
A: Knowing whether custom software development or SaaS is better depends on the unique needs of your business, the resources you currently have (or are able to afford) as well as any future requirements to scale in the interest of keeping up with business growth.

Custom software development delivers sole proprietorship to the business that pays for it, while also focusing only on features that are necessary. SaaS solutions, on the other hand, are easier to purchase and deploy thanks to monthly or annual subscriptions, and with the ability to cancel anytime.

While SaaS solutions can be customised with add-ons and packages can be upgraded if more features are required, there is no proprietorship and many functionalities that aren’t necessary will be part of the plan - and have to be paid for.

However, a more hybrid approach can certainly be sought by utilising SaaS as well as custom software - and integrating the two for seamless workflows. For example, integrating a third-party SaaS business intelligence platform with your proprietary workflow management tool can be highly valuable for your business’s unique needs.

Ultimately, whether you choose custom software development, SaaS or a combination of both is dependent on what your business truly requires, and something that a software or IT outsourcing provider (if you have one) can best advise you on.

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